RESORT POLICIES

TERMS & CONDITIONS

1. Check in time – 01.00 pm & check out time – 11.00 am.
2. We never commit for sea facing rooms as rooms are far away from sea, but our resort is on the beach.
3. ID proof is mandatory for all individuals or members at the time of Check In. Without ID Proof Check In may hamper and Hotel Authority will not be responsible.
4. Any facilities may be unavailable during your stay for any unavoidable / unpredictable / technical reason during your stay.
5. In case of early check in & late check out the AC will be provided from 1p.m – 11 a.m. only (Check in time – check out time). Extension of AC service or room is strictly not in this contract.
6. Everyday AC remains off for 3 hrs as Mandarmani runs on generator. Power to be provided for lights and fan only but AC will be off from 7 a.m. – 8:30 a.m. & 5 p.m. – 6:30 p.m.
7. Extra person charges Rs. 700/- + 18% G.S.T. = Rs. 826/- (Per person per night) .
8. Drivers bed Rs. 354/- per head, per night in non ac dormitory.
9. 10.00 p.m. is the closing time of our all gate to go outside & come in from out of our property strictly except new check-in.
10. For any kind of lose and damage, demurrage charge to be charged for according to decision of hotel authority.
11. Outside food or beverage is strictly prohibited inside the resort premises.
12. Private vehicles are not allowed except parking area, any breakage or damage would be charged for.
13. Disturbance or any irritation to other guest / room to be treated as highly offensive issue and hotel authority will have full authority to force check-out in this case with demurrage charge of room nights and others.

PETS POLICIES
1. Pets are allowed subject to prior permission with proper vaccine paper.
2. Hotel authority will not take any responsibility for any lose / disturbance / damage of property or others.
SWIMMING POOL RULES & REGULATIONS
1. Swimming pool usage timing: 9 a.m – 8 p.m.
2. Proper swimming trunk is mandatory for all sex & age. Without proper costume no one will be allowed inside the pool.
3. Rs. 120/- for swimming costume, per time use (if from us)
4. Glass, bottle is not allowed as well as any sitting arrangement / set-up / sound system is not to be provided beside pool.
CANCELLATION POLICIES
1. We only treat a booking as confirmed after advance.
3. We do not have any cancelation or refund policy though booking may be postponed within 90 days from your check-in date.
4. Till before 48 hours from checking time, postponement is possible.
5. For adjustment of further date / money for booking kindly talk to reservation staff.
6. We never grant any postponement within 48 hours from check in day.
7. Any cancellation during stay within 24 hours, 100% retention of your room value to be charged for.
8. After three months, you will not have any claim on your booking, advance and others.
Above all points are applicable for our all bookings through reservation, Travel partner, online portal, walk-in, corporate and others. Hotel authority will not take any responsibility for any miscommunication or gap between “travel partner”/ “online portal “and guest. Kindly book or pay advance to any one for any booking after knowing our terms and conditions.

All disputes will be under Kolkata jurisdiction.

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